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The Moderator (Manager) Playbook

If chat collapses into slurs and spam, the whole stream collapses with it. Where to find good moderators, what permissions to grant, and how to compensate them — platform-by-platform tactics plus the 5 most common mistakes.

Published 2026.05.10·About a 6-minute read

Why you need moderators

  • They watch the chat while you focus on broadcasting, filtering out slurs, spam, and abuse
  • They surface viewer questions for you (you can't read every message yourself)
  • They welcome newcomers and build chemistry with regulars (the vibe setters)
  • They share stream info and upcoming schedules while you're away from the keyboard

Where and how to recruit

1. From your own regular viewers

The most natural pipeline. Personally invite viewers who've shown up consistently for 3+ months and help shape a healthy chat. When a regular becomes a moderator, the rest of the audience accepts them right away.

2. Your Discord community

Run a "moderator recruiting" channel inside your Discord server. Collect an application (why they want the role, available hours, prior mod experience on other streams), trial them for a week, then decide.

3. Friends and acquaintances (with caveats)

Trust is built-in, but viewers may sense an "insider cartel." If you hand permissions to someone close, lock down your objective banning rules even tighter.

Permissions by platform

PlatformRole namePermissions
TikTokModerator (Mod)
Mute chat, keyword filters, kick viewers
During a live, open a viewer's profile → "Assign as moderator," or pre-assign from the desktop backstage
YouTubeModerator / Manager
Delete chat messages, ban viewers, manage live chat
YouTube Studio → Settings → Permissions → Add a moderator
AfreecaTV (SOOP)Manager
Ban chat, force kicks, spam blocks, blacklist management
Channel menu → Manager settings → Add (head manager / regular manager tiers)
CHZZKChat manager
Chat moderation, bans, banned-word management
Studio → Chat settings → Appoint a manager

Sample moderation rulebook

Make sure every moderator judges by the same standard — write it as a one-page document and share it. Here's a typical example.

Permanent ban on sight
  • · Slurs, hate speech, discrimination
  • · Personal attacks on other viewers
  • · Sexual or explicit content
  • · Ads or external-link spam
Warn, then ban
  • · Repeating the same message (spam)
  • · Off-topic political or religious debate
  • · Comparing or trolling other streamers
  • · Stirring up arguments that wreck the mood
Don't intervene
  • · Personal opinions and tastes
  • · Light jokes and banter
  • · Constructive feedback for the streamer
  • · Normal viewer-to-viewer conversation

Compensation — unpaid vs paid

Bottom line: unpaid at first, paid once you cross a certain scale is the usual playbook.

Unpaid (small streams)

Volunteer regulars step up. In return, give non-cash perks — merch, t-shirts, stickers — and thank them publicly on stream. Add a special Discord role.

Paid (1M KRW+ monthly revenue)

5–15% of diamond or star-balloon revenue, or a fixed monthly stipend (100K–300K KRW). Put the contract and working hours in writing, and review tax handling (withholding or business income).

5 common mistakes

  1. 1
    Handing all the power to one favorite viewer
    Fix: Keep at least 2–3 moderators, spread across time zones. If your only mod goes silent or has a falling-out, the whole stream operation freezes.
  2. 2
    Granting permissions without a guideline
    Fix: Share a one-page guide that spells out ban criteria (slurs, spam, politics, etc.). If the same message gets one viewer banned and another waved through, audience trust collapses.
  3. 3
    Vague promises about compensation
    Fix: Agree up front: unpaid / a cut of diamonds and star-balloons / merch / membership. "I'll pay you later" is a 99% guaranteed source of conflict.
  4. 4
    No back-channel between moderators
    Fix: Run a private Discord channel. Mods need to share viewer cases, ban decisions, and handover notes during the live.
  5. 5
    A moderator acting more powerful than the streamer
    Fix: Audit regularly — watch whether viewers are afraid of the mod. The moment permissions are abused, demote or remove them.

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Frequently Asked Questions

How many moderators should I have?

At least 2–3, scaling to 4–6 once you're consistently above 100 concurrent viewers. Concentrating every permission on one person paralyzes operations if they go silent or have a falling-out. Split coverage by day and time slot, and define who covers what in advance. A realistic ratio is about one mod per 30–50 concurrent viewers.

How much should moderators be paid?

For small streams (<KRW 1M/month), unpaid + non-cash rewards (merch, T-shirts, special Discord roles) is the norm. From KRW 1–3M/month, 5–15% of diamond/star-balloon revenue or a flat KRW 100K–300K monthly stipend is the typical range. Once you pay them, pin down a clear contract, working hours, and tax treatment (3.3% withholding or self-employed income) up front to avoid disputes.

Where's the safest place to recruit moderators?

Your own regular viewers come first. Personally invite someone who's shown up for 3+ months and consistently sets the chat tone — other viewers will accept them naturally. Second-best is opening a moderator-recruitment channel in your Discord, taking applications, and running a 1-week trial. Friends and acquaintances are trusted but read as an "insider clique" to viewers — not recommended as your default path.

How much ban-decision authority should I delegate?

Write a 1-page guideline and share it. Sort actions into three tiers: instant permanent ban (slurs, hate, personal attacks, ad spam), warn-then-ban (message spam, off-topic politics/religion, provoking comparisons with other streamers), and don't intervene (personal opinions, light jokes, constructive feedback). Viewer trust collapses the moment one mod bans something another mod allows — uniform standards are everything.

How do moderator permissions differ across platforms?

TikTok: tap a viewer profile during the live → "Set as Moderator," or pre-assign via the desktop backstage. YouTube: YouTube Studio → Settings → Permissions → add Moderator. AfreecaTV (SOOP): Station menu → Manager Management with Chief/General Manager tiers. Chzzk: Studio → Chat settings → appoint Manager. All scopes center on chat bans, kicks, and keyword filters — none expose payout or account permissions.

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