Refund Policy

This refund policy applies to payment, refunds, and cancellations for paid services (additional AI tool credits, premium content subscriptions, etc.) provided by StreamerHub (the "Company").

It does not apply to free services or usage within free-tier limits.

The Company supports payment by credit card, debit card, KakaoPay, NaverPay, and bank transfer through domestic PG providers such as Toss Payments and PortOne.

Payments are processed not directly by the Company but as entrusted transactions through a PG provider.

The default payment currency is Korean Won (KRW).

A user may request withdrawal of subscription within 7 days of payment, provided the paid service has not been used even once.

In this case, the Company will refund the full payment amount.

Please submit refund requests via the in-service [Help Center] or to support@blinkhub.com.

Refunds will be issued to the original payment method within 3–5 business days of receiving the request.

If a paid service has been partially used, a partial refund may be issued according to the following criteria.

1. Credit packs (usage-based): unused count × unit price. Example: after purchasing a 50-use pack for ₩5,000 and using 10 → 40 × ₩100 = ₩4,000 refunded.

2. Recurring subscription (monthly): full refund if within 7 days of payment and used 3 times or fewer. After that, prorated refunds are not available (only auto-cancellation of the next billing).

3. One-time purchases (per-tool payments): no refund once the tool has been used at least once.

Refunds are restricted in the following cases.

1. Refund requests due to a simple change of mind made more than 7 days after payment.

2. Refund requests based on subjective reasons such as dissatisfaction after normal use of the paid service.

3. Subjective dissatisfaction regarding the accuracy or expectations of AI analysis results.

4. Payment errors caused by user negligence (excluding duplicate payments).

5. Access is restricted due to violations of the terms (fraudulent use, account sharing, use of automation tools, etc.).

If a paid service is unavailable for more than 24 hours due to reasons attributable to the Company, the user may choose one of the following.

1. A partial refund proportional to the duration of the outage.

2. Additional service credits of equivalent value.

If the cause of the outage is beyond the Company's control (failure of an AI provider, network failure, force majeure, etc.), refund liability may be limited as long as the Company can demonstrate that it acted reasonably.

Recurring subscriptions may be canceled at any time before the next billing date. After cancellation, the service remains available until the end of the current billing cycle, and the next payment will not be charged automatically.

Cancellation can be performed directly on the in-service [Subscription Management] page.

1. Refund request: send the payment receipt and refund reason to support@blinkhub.com.

2. Company review: we will inform you whether a refund is possible within 1–2 business days.

3. Refund processing: once approved, the refund is issued to the original payment method within 3–5 business days.

4. For card payments, the refunded amount may be reflected in the next billing period depending on the card issuer's settlement schedule.

In the event of a refund-related dispute, the principle is to first resolve it through consultation with the Company's customer support.

If consultation is not feasible, you may apply for mediation with the Korea Consumer Agency, the Content Dispute Mediation Committee, or other relevant authorities pursuant to the Act on Consumer Protection in Electronic Commerce and the Content Industry Promotion Act.

This refund policy takes effect on May 12, 2026.

When the policy changes, the changes will be announced inside the service at least 7 days before they take effect.

For changes unfavorable to users, the announcement will be made at least 30 days in advance, and existing payments will be governed by the policy in effect at the time of payment.